Frequently Asked Questions

Yes. Orders may be cancelled as long as they have not yet been dispatched. Please contact us as soon as possible if you would like to cancel your order. Once your order has been dispatched, we are unable to cancel it. If your cancellation is approved, the refund will be issued to your original payment method.

Yes. Exchanges are accepted within 7 days of receiving your order, provided the item is unused, unworn, and in its original condition with all original packaging and accessories included. For change of mind exchanges, all return and replacement shipping costs are the responsibility of the customer. Sale items are not eligible for exchange. Please contact us before sending any item back so we can assist you with the exchange process.

Yes. Returns are accepted within 7 days of receiving your order. Items must be unused, unworn, undamaged, and returned in their original condition with all original packaging and accessories included. For change of mind returns, customers are responsible for return shipping costs. Original shipping charges are non refundable. Once your return has been received and inspected, your refund will be issued to the original payment method. Sale items are final sale and cannot be returned or refunded. Please contact us before returning any item so we can assist you with the return process.

We’re sorry your order arrived this way. If your order arrives faulty, damaged, or incorrect, please contact us via WhatsApp or email palmeaglestudio@gmail.com with your order number and clear photos of the issue. We will review your case and arrange a replacement or refund where appropriate. In these cases, Palm Eagle Studio will cover the applicable return or replacement shipping costs.

Yes. We currently offer international shipping to selected destinations across Asia, Australia & New Zealand, and Europe & the United Kingdom. For shipping outside these regions, please contact us to check availability.

Orders are generally prepared and dispatched within 1 to 2 business days after payment has been confirmed. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout. Please allow additional processing time during public holidays, promotional periods, or unusually high order volumes.

Yes. Tracking is included for both domestic and international orders. Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination. Any applicable charges are not included in the shipping fee and are the responsibility of the customer.

Store your sunglasses in their protective case when not in use. Clean the lenses with the supplied microfiber cloth and avoid using harsh chemicals or abrasive materials. Avoid leaving your eyewear for extended periods in excessive heat, such as inside a parked vehicle under direct sunlight.